Capillary Technologies

Capillary Technologies offers AI-driven cloud-native Software-as-a-Service (SaaS) solutions primarily focused on boosting customer and channel partner loyalty for enterprise clients.

Core Products and Services

• Loyalty+: Platform to create and manage customer loyalty programs.

• Engage+: Tool for omnichannel campaign orchestration.

• Insights+: AI-driven customer analytics.

• Rewards+: Rewards catalog, redemptions, and engagement.

• Customer Data Platform (CDP): Unifies customer data from multiple sources to create a comprehensive consumer profile.

• AI-powered predictive analytics and personalized marketing capabilities.

Business Model and Revenue Streams

• Capillary Technologies operates on a B2B SaaS subscription model with multi-year contracts.

• Generates recurring revenue primarily through subscriptions for its loyalty and customer engagement platform.

• Additional income from professional services, integration fees, cloud hosting, managed services, and campaign services.

• Its revenue is diversified across sectors like retail, healthcare, BFSI, telecommunications, and comes mainly from North America and other regions.

• The company leverages AI and machine learning to provide personalized marketing and predictive analytics to improve customer retention and sales for enterprise clients.