Connect and Heal

Connect and Heal (CNH Care) is a leading integrated health-tech company that operates in the hospitals and healthcare sector, focusing on delivering end-to-end coordinated care and health coverage. Connect and Heal primarily serves the Indian market, with a strong presence in over 200 cities and ambitions for expansion across South and Southeast Asia.

Core products & Services

• Onsite primary care and medical room management for corporates: Provides dedicated medical rooms and qualified healthcare professionals at corporate offices to address employees’ everyday health needs, emergencies, and preventive care.

• Clinic services and OPD care plans: Offers access to a network of clinics for outpatient consultations, routine check-ups, and specialized care, often bundled into corporate health packages.

• Corporate wellness programs: Delivers customized wellness initiatives—including health screenings, fitness challenges and lifestyle management workshops—to improve employee well-being and productivity.

• Physician home visits: Arranges for doctors to visit patients at home for consultations, follow-ups, or chronic care management, ensuring convenience and continuity of care.

• Diagnostic and specialist network services: Connects users to a wide network of diagnostic centers and medical specialists for advanced testing, consultations, and second opinions.

• Lab investigations and home sample collection: Facilitates lab tests with the option for certified technicians to collect samples directly from a patient’s home, making diagnostics accessible and hassle-free.

• Disease-centric and preventive health packages: Provides comprehensive health check-ups and disease management plans focused on early detection, prevention, and ongoing care for chronic conditions.

• Hospital concierge and vaccination programs: Assists patients with hospital admissions, paperwork and care coordination, along with organizing vaccination drives for corporates and communities.

• Pharmacy services and medicine delivery: Ensures access to prescribed medicines through a network of partner pharmacies, with doorstep delivery for added convenience.

• Telemedicine and virtual consultations: Enables remote consultations with doctors and specialists via phone or video, providing timely medical advice and reducing the need for in-person visits.

• Health wallet and fitness rewards: Offers a digital health wallet to manage healthcare expenses and incentivizes healthy behaviors through rewards and benefits for fitness activities.

Unique Value Proposition

Connect and Heal stands out by acting as the “first port of call” for assured healthcare, especially for employees of major organizations and their families. Its ecosystem integrates people, doctors, data and benefits, ensuring a seamless continuum of care—both virtual and in-person—across acute, primary, and preventive health needs. The company’s technology-first approach, robust provider network and focus on coordinated care address the fragmentation in India’s healthcare system, making quality healthcare accessible, convenient and reliable.

Business Model & Revenue Streams

Connect and Heal primarily operates on a B2B (business-to-business) model, partnering with corporates to provide comprehensive healthcare solutions for their employees and dependents.

• Subscription-Based Corporate Health Plans: Recurring revenues from annual contracts with organizations for employee wellness, primary care and preventive health packages.

• Direct Service Fees: Charges for specific services such as telemedicine consultations, diagnostic tests, home visits, vaccination drives and pharmacy deliveries.

• Partnership Commissions: Revenue from collaborations with diagnostic centers, hospitals and pharmacies for facilitating patient referrals and service access.

• Value-Added Services: Additional income from customized health programs, fitness rewards and health wallet features.

Customer Segmentation

• B2B: Large and mid-sized corporates seeking integrated health management for employees.

• B2C: Individual users (primarily through employer plans) accessing virtual and in-person care.

Growth Strategy

• Market Expansion: Aggressively growing its footprint in India and planning entry into Southeast Asian markets.

• Technology Innovation: Investing in digital platforms, telemedicine and data-driven care coordination.

• Partnerships: Deepening collaborations with healthcare providers, diagnostic networks and insurance companies.

• Talent Acquisition: Hiring top talent across technology, operations and clinical functions to support rapid scaling.