Dr. Paws

Dr. Paws is a modern veterinary clinic chain. Operating in the veterinary services industry, Dr. Paws is reimagining pet healthcare by offering a comprehensive, customer-centric approach to veterinary medicine. The company’s mission is to deliver trustworthy, clinically sound care in beautifully designed, pet-friendly clinics-making visits less stressful for pets and more transparent for their owners.

Core Products and Services

• General veterinary consultations and preventive care

• Veterinary surgery and emergency services

• In-house diagnostics, blood tests and imaging

• Pet grooming and physiotherapy

• Pet training and nutrition counseling

• Retail of pet care products, toys, snacks and accessories

Dr. Paws differentiates itself by providing an “elevated experience” for both pets and pet parents, with a strong focus on comfort, transparent communication, and rigorous staff training. Clinics are equipped with modern consultation rooms, emergency response stations and dedicated grooming centers for cats and dogs. The company’s first seed funding round of Rs 7.8 crore (about $929,000) was led by Sauce.vc and supported by notable angel investors, fueling its expansion and talent acquisition efforts.

Business Model & Revenue Streams

Dr. Paws operates a direct-to-consumer (B2C) business model focused on delivering premium veterinary and pet care services through its chain of clinics. The company generates revenue through several primary streams:

• Consultation Fees: Basic consultations start at Rs 500, with average billings around Rs 2,000 per visit, including medicines, tests and services.

• Medical Procedures and Surgeries: Revenue from advanced diagnostics, surgical procedures and emergency care.

• Pet Grooming and Ancillary Services: Fees for grooming, physiotherapy, training and nutrition counseling.

• Retail Sales: Sale of pet care products, toys, snacks and accessories within clinics.

• Memberships and Packages: Potential for recurring revenue via wellness plans, vaccination packages and preventive care subscriptions (as the network scales).

Customer Segmentation

• B2C: Primary focus on pet owners in urban and affluent neighborhoods, especially those seeking premium, reliable care for their pets.

• B2B: Partnerships with pet product brands, insurance providers and pet training academies.

Growth Strategy

• Market Expansion: Rapid rollout of new clinics in high-density urban areas, targeting neighborhoods with high pet ownership and spending capacity.

• Talent Acquisition: Recruiting skilled veterinary professionals and providing rigorous training to ensure service quality and consistency.

• Brand Differentiation: Positioning as a one-stop, premium destination for all pet healthcare and wellness needs.

• Technology Integration: Streamlining operations and enhancing customer experience through digital appointment booking, health records and telemedicine (potential future offerings).