GreyLabs

GreyLabs is a startup that’s diving into speech analytics, mainly for banks and financial companies. What they’ve built listens to customer calls, reads emails and makes sense of all that messy data. It’s not just about hearing what’s said — it’s more about picking up on patterns that can boost how agents perform, improve compliance and even help with sales.

Core Products & Services

• Speech-to-Text Engine: Converts customer calls into text with strong accuracy, especially tuned for finance and banking language.
• Call Analysis & QA Automation: Reviews and tags calls automatically for quality checks and compliance — cuts down manual monitoring.
• Lead & Cross-Sell Detection: Picks up hints in calls where a customer might be interested in another service — helps boost conversions.
• Multi-Language Support: Works in English, Hindi and Hinglish so far, with plans to add more regional languages soon.
• Dashboards & Insights: Real-time reports that show how agents are doing, what customers are saying and where things can improve.

Business Model and Revenue Streams

• Usage-Based Pricing: They charge depending on how many minutes of audio clients process. The more calls that go through, the more they earn — good for scaling as a client grows.
• Enterprise Subscriptions: Some bigger companies lock in long-term deals. These come with premium features, dedicated support, and custom integrations.
• Custom Projects: If a client wants something that’s not standard — like a language that’s not supported yet or a different type of dashboard — they charge a setup or dev fee.
• Upselling Add-ons: There are extra features available (like tools for coaching agents or real-time compliance alerts), and clients can pay more to add them.
• Expansion Into New Sectors: While they’re focused on financial firms now, they’re eyeing industries like insurance or real estate where people rely on high call volumes too.
• Partner Channels: They’re also looking to pair up with CRM or contact center platforms, which opens up another revenue path through shared deals or commissions.