Trainn

Trainn is a video+ customer education platform that lives in the SaaS and enterprise tech space. It’s mainly built for businesses that need to educate or onboard their customers  and not just in a one size fits all way. It’s for companies that care about creating helpful, user-friendly training without overwhelming support teams or dragging users through clunky processes. The platform works for SaaS companies, mid-market teams and enterprise setups that have products worth explaining especially those where users need a bit of guidance to get the most value out of what they’re paying for. They’re tackling a pretty massive market  customer education globally is already worth over $7 billion and it’s growing as more companies realise that great support doesn’t just mean answering tickets. Its unique value proposition is to  gives teams the tools to create self-serve, visual and engaging content  videos, walkthroughs, in-app guidance  without needing a whole production team.

Core Products and Services

• Video Authoring Software:Not everyone’s a video editor, and that’s totally fine. Trainn has this simple, no-code tool that lets teams create short and clear onboarding videos — walkthroughs, how-to clips, tutorials — without having to fiddle with complicated software. It’s drag, drop, done.
• Learning Management System (LMS):  That’s where Trainn’s built-in LMS (Learning Management System) comes in. It helps teams keep all their onboarding stuff organized and easy to find. You can update things anytime, add new content and keep training materials from getting scattered across random folders.
• Multilingual Support:  If your users aren’t all English speakers — no problem. Trainn lets you translate videos into 20+ languages, using text-to-speech and subtitles. It’s handy for global teams or any product with an international user base. 
• Customizable Onboarding Portals:  Instead of sending users to a plain help page, Trainn lets you create a fully branded training portal. That means your logo, colors and even your own domain — so when users land on the page, it looks and feels like a natural extension of your product.

Business Model and Revenue Streams

• Paid Subscriptions: Like most SaaS platforms, Trainn makes money through monthly or yearly subscriptions. The price depends on things like how many people are using it, which features a company wants and the size of the business.
• Tiered Plans: Not every business needs everything which is why Trainn offers different plans. Basic plans come with things like video creation and a help center, while more advanced plans include in-app guidance, analytics and branding options.
• Add Ons for Extra Help: Some companies want help getting set up and Trainn offers that, too. They charge for onboarding support, custom migration or building out workflows. These are one-time services for businesses that want someone to walk with them through the early steps.
• Usage Based Flexibility: In some cases, pricing is flexible depending on how much you use it things like number of hosted videos, views or sessions delivered. So you’re only paying more when you’re getting more value out of it.