Unicommerce

Unicommerce stands as India’s largest e-commerce enablement SaaS platform by transaction processing revenue, serving a broad spectrum of brands, sellers, and logistics providers across the region and beyond. Its comprehensive suite of modular, scalable solutions powers the entire lifecycle of e-commerce operations—from inventory and warehouse management to multi-channel order processing, returns handling, omnichannel retail, and compliance automation.

Core Products and Services

• Warehouse Management System (WMS): Modular, automation-driven inventory management

• Multi-Channel Order Management: Centralized processing for online and offline sales channels

• Omnichannel Retail Management: Unified retail operations across physical and digital touchpoints

• Seller Management Panel: Simplified marketplace integrations for sellers

• Convertway by Unicommerce: Marketing automation and customer engagement platform

• Shipway by Unicommerce: Logistics platform for cost optimization and automation

Business model and Revenue streams 

• Transaction-based SaaS model: Revenue is generated per order processed on the platform.

• Enterprise clients: Pay a minimum subscription fee with bundled transactions; additional charges for extra orders.

• SMB clients: Choose between fixed monthly subscription or per-transaction fee.

• Recurring revenue: High net revenue retention from enterprise clients, with strong cash flow.

• Platform integrations: Additional value through seamless integrations with marketplaces, logistics, and ERPs.

• Geographic revenue: Majority from India, with growing international contribution.

Top Clients & Partnerships 

• Top Clients: boAt, Flipkart–Myntra, Timex, Lenskart, Mamaearth, Sugar Cosmetics, Blue Star, Cello, Symphony, Healthkart.

• Strategic Partnerships: Over 270 plug-and-play integrations with major marketplaces, logistics providers, and ERPs.

• Industry Presence: Serves 7,000+ clients across India and international markets.

• Client Diversification: No single client dominates revenue; broad base of enterprise and SMB customers.

Future Outlook & Strategic Priorities

• Market Expansion: Focus on growing presence in Southeast Asia and the Middle East.

• Product Innovation: Launch of new automation and omnichannel features, plus marketing tools (reflecting recent market trends).

• Technology Leadership: Continuous improvement in platform scalability, data security, and integration capabilities.

• Client Diversification: Targeting more enterprise and SMB clients to reduce concentration risk.

• Strategic Partnerships: Expanding plug-and-play integrations with major marketplaces and logistics providers.

• Growth Drivers: Leveraging increasing e-commerce adoption and digital transformation across retail sectors.

• Recent Data Point: Over 1 billion annual transactions processed as of 2024.